Our goal as a company is to give our clients the best customer experience possible.
We achieve this by:
• Keeping a highly trained staff
• Giving great customer service
• Educating our clients
• Using the best products
• And the truth is we really care
Exceptional Customer Service
It is no secret that a good customer experience is one of the most important aspects of running a successful lawn care company. That’s why we have highly trained employees who answer the phone to help with any questions you may have and to provide our clients with a great customer experience.
Before and After Service Emails
Customer communication is very important to us, that’s why we offer our before and after service emails. As shown in the images below, you will be notified 24 hours before your scheduled service. The email will have details about the upcoming service. After the service is performed, our clients receive notes about what the technician saw along with any recommendations. Our clients can even access their account to order service or pay their bill through the emails.
We Use The Best Products
MFC owners Andrew and Ryan both grew up in houses that taught “If you’re going to do a job, do it right the first time”. We use the same theory here at MFC. The truth is that it is actually cheaper to use more expensive products. Here’s an example: If a client calls about a hard to kill weed like wild violet, we would rather use a more expensive product that can eliminate the weed(s) in 1 application than use a product that may take 2-3 applications. Not only will we be losing valuable time when we have to keep coming out to service the property, but our clients won’t be happy that the weeds are not dying. So in that example the cost of repeat visits and customer dissatisfaction far surpasses the price of the higher end products.
Educating Our Clients
Establishing and maintaining a beautiful lawn takes some knowledge, that’s why we always are constantly updating our website and writing blogs about lawn care. As discussed before, we also educate our clients in our Before and After Emails. Check out our Lawn 101 page or our blog to learn more.
Educating Our Employees
There is nothing worse than hiring a company to perform a service and the employees do not seem qualified. That’s why we don’t look at educating our employees as an option, it’s our priority. Whether we are sending our employees to seminar to learn the newest information available or just having our weekly meetings, we are always learning.
The Truth Is… We Really Care
Owners Andrew and Ryan take pride in owning My Fertilizing Company. That’s why we go through great lengths to do all the things mentioned above.