At My Fertilizing Company customer satisfaction is always 100% guaranteed. As a customer, if you ever feel that your service is not satisfactory, please contact us at 248.923.1000 or send us an email at firstname.lastname@example.org. If a service call is needed, we will respond within 3 business days. With a no charge for service calls policy, every effort will be made to correct any of your lawn care concerns.
Lawn Fertilization and Weed Control
My Fertilizing Company service is done throughout the season and automatically renews from season to season.
My Fertilizing Company treats grass areas in the front, back, and sides of every lawn unless otherwise specified by you. Each application includes fertilizer and most applications include weed control based on the timing and purpose of the treatment. The products being applied vary from application to application based on the time of year, weather conditions and the needs of your lawn.
Our service continues from application to application year after year unless you contact us. In some instances, a request to cancel service is taken after a service invoice has been printed and is in a scheduled route with a technician for that day. In this case, every attempt will be made to notify that technician to avoid service being performed. In this scenario, if we are unable to reach that technician or if the service has already been completed, your service termination will become effective after that particular treatment and you will be asked to return payment for that service. There is a 5% processing fee for any prepayment returns. For more information, please contact 248.923.1000.
Gates and Pets
Pets must be indoors and all gates must be unlocked for a scheduled service to be performed. If you need notification prior to our visits, please request a call ahead during your initial sales call. We send out before service emails the day before your scheduled service. We are also able to call and leave a voice message or send a text message the day prior to performing your scheduled service. Our technicians are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you accept our service with this provision. My Fertilizing Company is not responsible for lost or injured pets.
If you feel My Fertilizing Company happened to cause any damage to your property, please contact our office at 248.923.1000.
Payment for each customer’s service is conveniently billed to their debit or credit card each after the service is performed.
Prepayment offers a discounted rate for customers choosing to pay for an entire season’s services at once.
In the event that a card is declined, we will try the card again the following day. If the card does not go through a second time, the customer’s remaining services will be put on hold until we are able to reach the customer. If the customer responds quickly with another card, we will promptly put them back on the schedule with no late fee or fee for changing cards.
Any returned check will be subject to a $25.00 returned check fee.
If a customer has a past due balance for over 30 days a $10 or 10% (whichever is greater) service fee will be added to the account.
Auto-Charge Past Due Balances
Any balance that is past due more than 60 days, will have their credit card on file charged for the amount due.
Customers can reach customer service at www.myfert.com anytime or at 248.923.1000 between the hours of 8:00am to 5:00pm EST Monday thru Thursday and 8:00am to 4:30pm EST Friday.
Anytime at www.myfert.com